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As you may have seen on the news, Tapi Carpets and Floors Limited has rescued the Carpetright brand, IP and 54 stores following the administration of Carpetright Ltd. This will save the jobs of over 350 people, whilst enabling Tapi to expand into a number of areas we don’t currently serve.
We are desperately sad not to have been able to save more of the business and customer orders. However, as we looked into the details of the situation, we quickly established that saving the entire business was unviable. Carpetright has been materially loss making for a number of years, and it has significant debt held by the owner. We believe that we were the only offer that the administrator received that saved a large number of roles. We were also mindful of how the Competition and Markets Authority (CMA) may view a larger deal.
What happens next?
Customers: For Carpetright customers, we have prepared the FAQs below. Existing Tapi stores are not affected in any way by this announcement.
Employees: To support those employees facing redundancy as a result of the administration process, in the 48 hours before the administration happened, Tapi has funded a service through Clarity Recruiting, that will offer FREE employment workshops covering CV preparation, interview skills and job search strategies. We have also contacted as many retailers as possible to help introduce affected Carpetright staff to new roles. We’ve asked these retailers to prioritise their application, helping them return to work as quickly as possible. Full details have been shared directly with those affected.
A bit about Tapi
Tapi Carpets & Floors Ltd was founded in 2015 by a handful of flooring industry specialists passionate about putting customers first and blowing a breath of fresh air into the world of carpet and floor shopping. Their mission was to make buying flooring reassuringly simple, and to inspire and delight customers with exceptional and innovative products and services. Tapi’s focus and commitment to flooring innovation and customer satisfaction has led to their successful growth with more than 170 bright and airy showrooms bursting with design inspiration and a fleet of over 150 mobile showrooms providing a home shopping service to their customers.
Rated Excellent on Trustpilot with 70,000 reviews as of July 2024 with 4.8 stars
Overall rating from colleagues 4.8 out of 5 on Glassdoor with 4.9 for Diversity and Inclusion, 4.8 for Culture and values and 4.8 Senior Management. 95% would recommend to a friend.
Tapi has acquired the 54 stores shown below from the Administrator following the Administration of Carpetright Limited. This is now a different company, with different owners. All other Carpetright stores will close, with only the 54 remaining open. If you are a customer of one of the 54 stores, with an outstanding order, the following applies:
- If you paid by credit card - please contact your provider and initiate a Section 75 refund. There is helpful advice on this from Martin Lewis here. You can then place your new order with the new Carpetright company.
- If you paid by finance - please contact the provider, if it is Novuna, then you can contact them here. You can then place your new order with the new Carpetright company.
- If you paid by debit card - please contact your bank and make a chargeback claim. There is helpful advice on this from Martin Lewis here. You can then place your new order with the new Carpetright company.
- If you paid by cash or cheque - unfortunately we are unable to honour your order.
If your store is not on this list, then please read the FAQs below.
|
Basildon
|
Edinburgh - Hermiston Gait | North Shields |
| Birmingham - Erdington | Epsom | Norwich - Sprowston |
| Bishopbriggs | Farnborough | Peterborough |
| Bristol - Longwell Green | Friern Barnet | Plymouth - Marsh Mills |
| Camborne | Haywards Heath | Southampton - Hedge End |
| Camden | Hemel Hempstead | Stockton |
| Carmarthen | Hereford | Swindon - Bridgemead |
| Cheadle | High Wycombe - Loudwater | Teddington |
| Chesterfield | Holloway | Trowbridge |
| Chichester | Hove | Truro |
| Chippenham | Ipswich - Anglia Park | Washington - Armstrong |
| Clapham Common | Lancaster | West Wickham |
| Coventry - Airport Retail Park | Leeds - Kirkstall | Weston-Super-Mare |
| Cramlington | Maidstone | Weymouth |
| Croydon | Mansfield | Whetstone |
| Dumbarton | New Malden | Wimbledon |
| Dumfries | Newbury | Woking |
| East Sheen | Newmarket | Yeovil |
These FAQs are relevant for customers whose stores are NOT in the list above, these remain with the Administrator (PwC) of the old Carpetright Limited company. Further information is available from their website: www.pwc.co.uk/carpetright
- If you paid by credit card - you should contact your provider and initiate a section 75 refund. There is helpful advice on this from Martin Lewis here. You can then place your new order with Tapi or the new Carpetright company (locations above).
- If you paid by finance - please contact the provider, if it is Novuna, then you can contact them here. You can then place your new order with Tapi or the new Carpetright company (locations above).
- If you paid by debit card - please contact your bank and make a chargeback claim. There is helpful advice on this from Martin Lewis here. You can then place your new order with Tapi or the new Carpetright company.
There is helpful advice and support from Citizen Advice here.
Carpetright stopped taking payment for orders until the day of fitting on the 12th July. Any outstanding orders will not be processed.
You can place your new order with Tapi or with the new Carpetright company (locations above).
- If you paid by credit card - you should contact your provider and initiate a section 75 refund. There is helpful advice on this from Martin Lewis here. You can then place your new order with Tapi or the new Carpetright company (locations above).
- If you paid by finance - please contact the provider, if it is Novuna, then you can contact them here. You can then place your new order with Tapi or the new Carpetright company.
- If you paid by debit card - please contact your bank and make a chargeback claim. There is helpful advice on this from Martin Lewis here. You can then place your new order with Tapi or the new Carpetright company.
There is helpful advice and support from Citizen Advice here.
Your interest-free credit arrangement is managed directly by your lender. If you have any questions or concerns about your financing package, please get in touch with them. We believe that most of the finance for Carpetright was arranged via Novuna (formerly Hitachi Finance), who can be contacted here.
If you bought your flooring and had it fitted with Carpetright, we recommend you contact the administrators or receivers handling Carpetright's affairs. They will be able to guide you on what to do next. Your local Citizens Advice Bureau can also offer helpful advice.
The gift vouchers will not be able to be used as Carpetright is in administration. You should contact whoever issued them and discuss your options.
The Carpetright business is in administration and no longer trading. There is helpful advice and support from Citizen Advice here.
Carpetright stores that have been taken over by Tapi will still have most of the same floors available for a while. However, they will no longer be offering curtains, blinds, beds, and artificial grass.
If you had a home visit booked with Carpetright, this appointment will not happen. But don't worry, you can easily rebook a free home visit with Tapi.
We're sorry to say that all guarantees are null and void as a result of the administration
